This is the second article in the social interactions tracking series.

The first article was: Tracking Facebook Social Interactions with Google Analytics and Google Tag Manager

Where I introduced the concept of social interactions tracking in Google Analytics and explained in great detail how to track Facebook ‘likes’ and ‘unlikes’ with and without Google Tag Manager.

Do check it out, if you have not already.

Today I am going to show you how to track Twitter social interactions (tweets, clicks and follows) and Linkedin interactions (shares) in Google Analytics with and without Google Tag Manager:

Introduction to Twitter Social Interactions tracking in Google Analytics

In Google Analytics (GA), twitter Interactions/events can mean:

1. Click
2. Tweet
3. Retweet
4. Favorite
5. Follow

‘Click’ event is triggered when a user clicks on a twitter button. The twitter button can be: Tweet button, Follow button, Hashtag button or Mention button:

‘Tweet’ event is triggered when a user publishes a tweet. The tweet can be a new tweet or reply to some other tweet.

‘Retweet’ event is triggered when a user retweets a tweet.

‘Favorite’ event is triggered when a user ‘favorites’ a tweet.

‘Follow’ event is triggered when a user follows you.

 

In this article we will be tracking: clicks, tweets and follows. I couldn’t find a way to track ‘retweets’ and ‘favorites’. I am also not sure whether these events can even be tracked in the first place.

To send Twitter interactions data to Google Analytics, use the Google Analytics ‘send’ command with social hit type:

ga(‘send’, ‘social’, ‘Twitter’, ‘Click’, window.location.href); // Send twitter clicks to GA

ga(‘send’, ‘social’, ‘Twitter’, ‘Tweet’, window.location.href); // Send twitter tweets to GA

ga(‘send’, ‘social’, ‘Twitter’, ‘Follow’, window.location.href); // Send twitter follows to GA

Once you have implemented Twitter Interactions tracking, you can see the data in your GA view by going to Acquisition > Social > Plugins report and then click on ‘Social Source and Action’ tab:

Requirements for Twitter Interactions Tracking in Google Analytics

Following are the requirements for implementing Twitter interactions tracking in Google Analytics:

#1 Universal Analytics tracking installed on the website

I have written this article under the assumption that you use ‘Universal Analytics‘ on your website. If you are still using the old Google Analytics (based on ga.js library) then you are reading the wrong article. Check out this article: Google Analytics Social Tracking – Twitter, Facebook, Google Plus & Linkedin

#2 Basic understanding of Twitter JavaScript SDK for websites and Web Intent Events

But since you are reading this article, you don’t need to develop such an understanding. I have done all the legwork for you.

#3 You need the Official Twitter Plugin

Tweet button, Follow button, Hashtag button and Mention button provided by Twitter are all official Twitter plugins:

I have written this article for tracking twitter interactions via the plugins provided by Twitter.

There are many social sharing plugins in the market like: Addthis, Shareaholic, Disqus, Sumome etc which provide their own plugins for twitter.

However, tracking twitter interactions in Google Analytics via these social plugins is different and is not covered in this article. If you want to track twitter events via these plugins then your first you need to find their callback function and then use this callback function to push twitter events data into Google Analytics.

To get more accurate count of twitter interactions occurred on your website, just use the plugins provided by Twitter.

Note: Through Twitter Interaction tracking you can track only those twitter interactions which occurred on your website via the plugin you are tracking. You can not track twitter interactions across the internet.

Tracking Twitter Social Interactions without using GTM

Following is the process for tracking Twitter ‘clicks’, ‘tweets’ and ‘follows’ without using Google Tag Manager in a nutshell:

Step-1: Install the official twitter plugin(s) from here: https://about.twitter.com/resources/buttons

Step-2: Add the following widgets.js script in the head section (before the closing </head> tag on each page of your website:

<script>
// Load the the widgets.js script in the head section of your template
window.twttr = (function(d, s, id) {
  var js, fjs = d.getElementsByTagName(s)[0],
    t = window.twttr || {};
  if (d.getElementById(id)) return t;
  js = d.createElement(s);
  js.id = id;
  js.src = "https://platform.twitter.com/widgets.js";
  fjs.parentNode.insertBefore(js, fjs);

  t._e = [];
  t.ready = function(f) {
    t._e.push(f);
  };

  return t;
}(document, "script", "twitter-wjs"));

</script>

Step-3: Add following Twitter interactions tracking code just after your official Twitter plugin code on each page of the website:

<script> 

// Define Call Back Functions
function clickEventToAnalytics() {
ga('send', 'social', 'Twitter', 'Click', window.location.href);
}

function tweetIntentToAnalytics() {
ga('send', 'social', 'Twitter', 'Tweet', window.location.href);
}

function retweetIntentToAnalytics() {
ga('send', 'social', 'Twitter', 'Retweet', window.location.href);
}

function followIntentToAnalytics() {
ga('send', 'social', 'Twitter', 'Follow', window.location.href);
}

// Bind Twitter events to Call Back Functions

if (typeof twttr !== 'undefined') {
  twttr.ready(function (twttr) {

    twttr.events.bind('click', clickEventToAnalytics);  
	twttr.events.bind('tweet', tweetIntentToAnalytics);
	twttr.events.bind('retweet', retweetIntentToAnalytics);
	twttr.events.bind('follow', followIntentToAnalytics);

  });
}

</script>

Tracking Twitter Social Interactions via GTM

Following is the process for tracking Twitter ‘clicks’, ‘tweets’ and ‘follows’ through Google Tag Manager in a nutshell:

Step-1: Install the official twitter plugin(s) from here: https://about.twitter.com/resources/buttons

Step-2: Add the widgets.js script (mentioned above) in the head section (before the closing </head> tag on each page of your website. Just like Facebook JavaScript SDK, the widgets.js script can’t be deployed via GTM.

Step-3: In order to capture and push twitter events into GTM data layer, create following Custom HTML tag in your GTM and name it ‘Capture and Push Twitter Events into Data Layer’:

<script>

// Define Call Back Functions

function clickEventToAnalytics() {
dataLayer.push({
              'event': 'TWEvent', 
              'socialNetwork': 'Twitter', 
              'socialAction': 'Click', 
              'socialTarget': window.location.href
          });
}

function tweetIntentToAnalytics() {
dataLayer.push({
              'event': 'TWEvent', 
              'socialNetwork': 'Twitter', 
              'socialAction': 'Tweet', 
              'socialTarget': window.location.href
          });
}

function retweetIntentToAnalytics() {
dataLayer.push({
              'event': 'TWEvent', 
              'socialNetwork': 'Twitter', 
              'socialAction': 'Retweet', 
              'socialTarget': window.location.href
          });
}

function followIntentToAnalytics() {
dataLayer.push({
              'event': 'TWEvent', 
              'socialNetwork': 'Twitter', 
              'socialAction': 'Follow', 
              'socialTarget': window.location.href
          });
}

// Bind Twitter events to Call Back Functions

if (typeof twttr !== 'undefined') {
  twttr.ready(function (twttr) {

    twttr.events.bind('click', clickEventToAnalytics);  
	twttr.events.bind('tweet', tweetIntentToAnalytics);
	twttr.events.bind('retweet', retweetIntentToAnalytics);
	twttr.events.bind('follow', followIntentToAnalytics);

  });
}

</script>

Fire this tag on ‘DOM load’.

Here is how the GTM configuration for this tag would look like:

If you are not sure how to create a custom HTML tag in GTM, then checkout this article: Beginners guide to Google Tag Manager V2

Step-4: To pull twitter events from data layer into the container tag, create the following three data layer variables in GTM:

1. Social Network
2. Social Action
3. Social Target

Here is how the GTM configuration for these 3 data layer variables will look like:

If you are not sure, how to create Data Layer Variables in GTM then checkout this article: Understanding Triggers and Variables in Google Tag Manager V2

Note: If you have already created these data layers before for the purpose of tracking Facebook social interactions then you don’t need to create them again. Just use the existing data layer variables.

Step-5: In order to send twitter events to Google Analytics, create a new tag of type ‘Universal Analytics’ and name it ‘Send Twitter Events to Google Analytics‘. Configure this tag as shown below:

Track Type: Social

Network: {{Social Network}}

Action: {{Social Action}}

Target: {{Social Target}}

 

{{Social Network}}, {{Social Action}} and {{Social Target}} are the data layer variables we just created.

Fire this tag on the trigger named ‘On Twitter Interaction’. Configure this trigger as shown below:

If you are not sure, how to create triggers in GTM then checkout this article: Understanding Triggers and Variables in Google Tag Manager V2

Now test and publish your container. This will install Twitter Social Interactions tracking via GTM.

Tracking LinkedIn Shares in Google Analytics

Tracking Linkedin shares is tricky because its callback function doesn’t work. It stopped working years ago and I don’t think it is going to work any time soon.

To track Linkedin shares in Google Analytics, follow the steps below:

Step-1: Go to Linkedin share plugin generator page: https://developer.linkedin.com/plugins/share and grab the button code. It will look like the one below:

<script src="//platform.linkedin.com/in.js" type="text/javascript"> lang: en_US</script>
<script type="IN/Share" data-counter="right"></script>

Step-2: Modify this button code as shown below:

<a onClick=”ga(‘send’, ‘social’, ‘Linkedin’,’Share’,window.location.href);”><script src=”//platform.linkedin.com/in.js” type=”text/javascript”> lang: en_US</script><script type=”IN/Share” data-counter=”right”></script></a>

The code in bold text is the new code added to the button code. Copy-paste this code from the box below:

<a onClick="ga('send', 'social', 'Linkedin','Share',window.location.href);">
<script src="//platform.linkedin.com/in.js" type="text/javascript"> lang: en_US</script>
<script type="IN/Share" data-counter="right"></script>
</a>

Linkedin doesn’t let you add the ‘onClick’ event handler to its button, so I wrapped this button with empty anchor tag (the tag without anchor text) and add the onClick event handler to it.

This onClick event handler sends the LinkedIn shares data count to Google Analytics on button click. This is not foolproof tracking as a user may click on the button but may not share your article. But this is the best solution I have found so far.

Other article you will find useful: Tracking Facebook Social Interactions with Google Analytics and Google Tag Manager

Other articles on specialized tracking in Google Analytics

1. Ecommerce Tracking in Google Analytics – Tutorial
2. Event Tracking via Google Tag Manager – Tutorial
3. Event Tracking in Google Analytics – Tutorial
4. Guide to Google Analytics Store Visits Tracking
5. Offline Conversion Tracking in Google Analytics – Tutorial
6. Implementing E-Commerce Tracking via Google Tag Manager
7. Tracking Virtual Pageviews in Google Tag Manager – Tutorial
8. YouTube Video tracking via Google Tag Manager
9. How to Use Keyword Hero to Reveal Not Provided Keywords in Google Analytics
10. Virtual pageviews in Google Analytics – Tutorial
11. Google Analytics and YouTube Integration Tutorial
12. Google Analytics for Facebook Tutorial
13. Google Analytics Cross Domain Tracking Explained Like Never Before
14. Using multiple Google Analytics tracking codes on web pages
15. The one thing that you don’t know about PayPal.com and the referral exclusion list
16. Calculated Metrics in Google Analytics – Tutorial
17. Creating your own Google Analytics Tag Auditing System
18. Tracking Site Search without Query Parameter in Google Tag Manager
19. Tracking true referrals in Google Analytics when using PayPal and other payment gateways
20. Phone Call Tracking in Google Analytics and Beyond
21. Learn to Track Qualified and Won Leads in Google Analytics
22. Introduction to Postbacks in Google Analytics
23. Google Analytics Recurring Revenue and Subscriptions Tracking Tutorial
24. How to track the impact of cookie consent on website traffic in Google Analytics
25. Tracking Offline Conversions in Google Ads
26. Implementing Scroll Tracking via Google Tag Manager
27. Scroll Tracking via Scroll Depth Trigger in Google Tag Manager
28. Site Search Tracking In Google Analytics Without Query Parameters
29. Video Tracking via YouTube Video Trigger In Google Tag Manager
30. How to Correctly Measure Conversion Date & Time in Google Analytics
31. Google Analytics Social Tracking – Twitter, Facebook, Google Plus and LinkedIn
32. Google Analytics Cross Domain Tracking (ga.js)
33. Tracking Twitter and Linkedin Social Interactions in Google Analytics
34. Creating Content Group in Google Analytics via tracking code using gtag.js
35. Tracking Site Search in Google Analytics with Query Parameters
36. Understanding site search tracking in Google Analytics
37. Creating and Using Site Search Funnel in Google Analytics
38. Learn to Setup Facebook Pixel Tracking via Google Tag Manager
39. Setting up & Tracking AMP Pages in Google Analytics
40. Setting up Sales Funnel across websites in Google Analytics
41. Regular Expressions (Regex) for Google Analytics & Google Tag Manager – Tutorial