ROI, Conversions and You

 

 

Clients often talk about ROI and conversions. SEOs also talk about them to fetch projects and entice clients. But there is a difference between how the two groups look at ROI. For clients ROI means ‘dollar returns’, for SEO it means quality and volume of traffic. Some SEOs up sell themselves by promising ROI in ‘dollar returns’.

This post is basically for those SEOs. When you promise ‘dollar return’, you hold yourself accountable for client’s sales ability, which you should not. This is because conversions depends not only on your ability to promote the site well in search engines but also on market value, market share, market conditions, visitors trends and perceived value and brand image of the client and his products.

It also depends upon client’s offline business operations like after sales support, customer care, shipping services, payment modes and above all, on his ability to convert valid leads into sales. Unless and until you don’t have considerable amount of control on both online and offline operations (or better say business partnership), promising ROI in ‘dollar returns’ could be deadly for your reputation and business.

For a client, ROI is:

ROI= Anticipated Revenue from SEO efforts – Total cost of the whole SEO Project

Note: This is immediate ROI. A seo should highlight the Actual ROI:

Actual ROI= Immediate ROI * 12

Note: Here it is assumed that a client will continue to get benefit from the seo efforts for at least next one year once the project is over.

Generally a client continues to get benefit of the seo work as long as he doesn’t make any drastic changes to the website. Hence Actual ROI is always several times more than the immediate ROI.

 

Takeaways

1. A SEO can’t be held accountable for Client’s sales ability.

2. A SEO should measure ROI in terms of quality and volume of traffic and not in terms of ‘dollar returns’.

3. If a client ask for conversions, then make sure that you have considerable amount of control on the factors which effect conversions.

4. Avoid giving guarantee of conversions as it is beyond the control of a SEO. Just talk about traffic and ranks.

5. If you think that the client has unrealistic expectations, then ask him to produce reports, stats, studies etc which proves that such type of goals are achievable in his industry.

 

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Himanshu Sharma

Certified web analyst and founder of OptimizeSmart.com

My name is Himanshu Sharma and I help businesses in finding and fixing their Google Analytics and conversion issues.
  • More than ten years' experience in SEO, PPC and web analytics
  • Certified web analyst (master level) from MarketMotive.com
  • Google Analytics certified
  • Google AdWords certified
  • Nominated for Digital Analytics Association Award for Excellence
  • Bachelors degree in Internet Science
  • Founder of OptimizeSmart.com and EventEducation.com
I am also the author of the book Maths and Stats for Web Analytics and Conversion Optimization If you have any questions or comments please contact me