Conversion Rate Optimization Service

Increase website sales and decrease the cost of acquiring customers

Getting traffic to your website is one thing but getting them to make a purchase is a totally different ball game.

You may be getting millions of visitors to your website each month but if they are not making a purchase on your website, if they are not increasing your sales then your cost of acquiring such customers will remain high and gross profit will remain low.

The objective of carrying out conversion optimisation is to increase your website sales and to decrease your cost of acquiring customers.

The number one method to increase your website sales and leads is not to send more traffic to your website

The average ecommerce conversion rate is around 2-3%. That means only 2-3% of website traffic makes a purchase on a website. The rest of the 97-98% traffic does not make a purchase.

So no matter how much traffic you send to your website, only 2-3% of the traffic will ever buy from you. The rest 98% traffic will not make a purchase.

Many of us tend to live in a world where conversion rate is a universal constant and all we can do to increase sales is to send more traffic to our website. But more traffic does not always result in more sales. However it almost always result in more ad spend. Even if you are only doing SEO to generate website traffic, you are still spending your time and resources in content development and marketing. So there is no such thing as free traffic.

Why traffic driven approach is hurting your business?

When you work with the mindset of just increasing the website traffic to increase sales:

1. You are not always acquiring the best customers through your marketing campaigns.

2. You are most likely acquiring low value customers who buy once or maximum twice in their lifetime.

3. You are not spending enough on acquiring most profitable customers and thus loosing big on sales and net profit.

When you focus on improving the conversion rate of your website, you get best customers as you are doing two things right:

1. You are targeting mainly your potential customers.

2. You are making sure that the your potential customers make a purchase on your website.

How will conversion optimisation help increase website sales and decrease the cost of acquiring customers?

When we carry out conversion optimization on a website, we do not increase your website sales by sending more traffic to your website. What we do is focus on improving the quality of your existing website traffic and landing pages so that more existing traffic make a purchase on your website.

What that means, if up to now, say only 2% of your total website traffic was making a purchase on your website then after carrying out conversion optimization, more than 2% of your website traffic start making a purchase on your website.

The actual level of improvement varies from website to website and from industry to industry. So it is not possible to determine in advance what level of improvement you can expect for your website sales. But one thing is certain and that is you will see improvement in your website sales and conversion rate.

Conversion optimisation will continue to benefit you for a very long time

Even if you stop spending money on conversion optimisation at some point, you will continue to get the benefit from the increase in ecommerce conversion rate for a very long time.

This is not really the case, if you are increasing website sales by sending more traffic to your website. Once you stop spending time and resources on increasing your website traffic, your traffic will deteriorate much faster than your ecommerce conversion rate. If in doubt, switch off all of your paid marketing campaigns and stop spending time and resources on doing SEO for the time being and you will get my point.

How I do conversion optimisation

I start the conversion optimization process by asking you tons of questions about your business. The goal here is to understand your business, your goals, priorities and your target audience.

Next I will do a website audit in order to find the goals and user interactions that need to be tracked in Google Analytics. Then I find and fix various data collection and integration issues.

Once that is done then I map the entire conversion /sales process and look for biggest drop-offs from one step to the next. I do that mapping in Google Analytics through Funnel Visualization reports: 

drop-off-from-one-step

Once I identified the drop offs from one funnel step to the next then I do analysis to determine the reasons of such drop off and how these drop offs can be minimised or removed. These activities help in improving the website conversion rate and sales.

What do I need in advance, in order to send you a free proposal?

We need accurate data to do accurate analysis. Any conclusions drawn based on inaccurate data, won’t produce optimum results and may even result in monetary loss.

At present I don’t know, how you are tracking your data and whether it is even accurate. At present, I don’t know what you are not tracking which may be required for funnel set up or to understand users’ behaviour. So, I would need access to your Google Analytics and/or Google Tag Manager accounts in order to create a proposal.

I would also ask you couple of questions regarding your business and goals before sending a proposal.

How much will conversion optimisation cost?

There is no fixed price. My fees depend upon the nature and scope of the work. Some websites require more work than others. Therefore it is important for me to understand your requirements before doing any cost and time estimates.